The Unwind Set is meant to become part of your evening, so if something isn’t right, we want the fix to be simple.
Our return window
You have 30 days from the delivery date to request a return. To be eligible, the heating pad and sleep mask must be unused, unwashed, and in their original packaging.
Items we can’t accept back
Because the heating pad and sleep mask are worn against the skin and face, we can only accept returns of items that are unopened and unused, for hygiene and safety reasons. This does not affect your rights if the item arrives damaged, defective, or incorrect – see below.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, email us at support@88corner.com within 14 days of delivery with your order number and a photo of the issue. We’ll send a replacement or a full refund, and we’ll cover return shipping in these cases.
How to start a return
- Email support@88corner.com with your order number and the reason for the return.
- We’ll confirm your return and send instructions for where to send it.
- Pack the item in its original packaging and ship it back to us.
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.
Refunds
Once we receive and inspect your return, we’ll email you to confirm it’s been approved. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take a little longer to appear on your statement.
Exchanges
Since The Unwind Set is currently our only kit, we handle exchanges as a return plus a new order. Email us and we’ll help sort out the details.
Questions
Reach us anytime at support@88corner.com. We read every message.